Shipping & Delivery

All parcels are sent with Australia Post or by Courier and are tracked. Tracking is applicable on parcels only and not applicable on orders that can be sent as a letter.  

We will endeavour to dispatch all paid orders placed before 1pm AEST between Monday and Friday on the same day. All orders placed after 1pm will be dispatched the following business day. Orders placed on weekends or on Public Holidays will be dispatched on the following business day.

Shipping costs are charged at checkout. You can calculate the shipping costs and view your postage options for an item on every product page or add items to your cart to calculate shipping on your order for multiple items.

Shipping costs are typically determined by:

  • The size of the shipment (e.g. cubic dimensions or weight of the order),
  • The destination address (e.g. your post code),
  • The shipping service you choose at checkout (e.g. Express or Standard).

Shipping times can vary depending on:

  • The time payment for your order is received by us,
  • The destination address (e.g. your post code),
  • The shipping service you choose at checkout (e.g. Express or Standard).

Please keep in mind that delivery may be slower over peak periods such as Christmas & Easter. If your parcel is time sensitive, we recommend you opt for Express Shipping.

We cannot be held responsible for any orders that are lost or damaged in transit. If you would prefer your order to be sent with registered post, please advise us via email at contact@outrefashion.com.au prior to placing your order.

If a parcel is undeliverable and returned to us we will provide a refund, excluding the postage, upon receipt of the parcel back to Outre Fashion.

 

SHIPPING OPTIONS WITHIN AUSTRALIA

Parcel Post

  • Delivery Australia Wide - With Tracking.
  • Orders over $100 will be shipped anywhere in Australia for FREE!
  • Australia Post Publishied Pricing for orders up to $100. 
  • Estimated arrival of between 2 and 7 business days.

Express Post

Check HERE on the Australia Post website to see if you are in the Express Post Network for next day delivery.

  • Delivery Australia Wide – With Tracking.
  • Australia Post Published Pricing. 
  • Estimated arrival of between 1 and 3 business days.

Carbon Neutral Shipping

Delivery to Post Office Boxes is not available with this shipping option.

  • Road Delivery Australia Wide – With Tracking.
  • Sendle Courier Service Premium Pricing.
  • Estimated arrival of between 2 and 10 business days.

Standard Post - Large Letter

Tracking is not available with this option.

  • Delivery Australia Wide.
  • Flat Rate $3.00.
  • Available for shipping of a single item weighing under 250g & measuring up to 36x26x2cm.
  • Estimated arrival of between 2 and 7 business days.

Pick up

If you are local to the Gold Coast and would like to save on postage or get your order quickly, we are happy to meet you at our local Post Office on our daily parcel run. This is not an option at check out unless you Contact Us to arrange a meeting time and we provide you a checkout code for free local pickup.

 

SHIPPING OPTIONS WITHIN NEW ZEALAND

International Standard

  • Delivery New Zealand Wide - With Tracking.
  • Orders over $200 AUD will be shipped anywhere in New Zealand for FREE!
  • Australia Post Published Pricing for orders up to $200 AUD.
  • Estimated arrival of between 3 and 10 business days.

Economy Air

Tracking is not available with this option.

  • Delivery New Zealand Wide.
  • Australia Post Published Pricing.
  • Estimated arrival of between 3 and 10 business days.

Standard Post - Large Letter

Tracking is not available with this option.

  • Delivery New Zealand Wide.
  • Flat Rate $5.35 AUD.
  • Available for shipping of a single item weighing under 250g & measuring up to 36x26x2cm.
  • Estimated arrival of between 3 and 10 business days.

 

ALL OTHER INTERNATIONAL SHIPPING

We do not ship to all Countries Worldwide and exclude shipping to Canada and USA but if you live in another part of the world and would like to make a purchase, please Contact Us to enquire. We will advise if we can ship to you, provide you a shipping quote and estimate the delivery time.

Free postage does not apply for orders shipped outside of Australia or New Zealand. All prices are quoted in Australian Dollar and do not include relevant overseas duties and other customs charges you may incur.

To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as ‘merchandise’. We are also prohibited by law from marking the order as a ‘gift’, even if the order is placed with the intention of sending to a gift recipient.

 

STILL HAVE QUESTIONS?

You can call +61 414 920 010 between 9.00am - 5.00pm (AEST) Monday - Friday
Or email contact@outrefashion.com.au